Service Desk Availability will be from 9:00am to 5:00pm Monday – FridayOur Service Desk take calls during this time. For this level of service, we will resolve your problem by remotely taking over your PC/Laptop or talk to you on the telephone to resolve the issue. |
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Unlimited Number of CallsDuring the service desk hours allocated to your support plan you may make as many service calls as you like related to the equipment on support with us. |
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Software SupportWe will provide you software support such as fix your windows operating system and provide help with other “standard” office packages. |
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Broadband SupportWe will ensure that your broadband connection is providing you optimum speed (within your agreement with the broadband supplier) and and secure your wireless broadband. |
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"Somebody
Help Me!"
There will be times when you need someone to come out to your premises.
A call out may be required for example, if a part in your computer needed to be replaced.
